Commercial Terms

Refund & Cancellation.

Transparent guidelines for project cancellations, milestone calculations, non-refundable items, and dispute resolution.

1. Refund Eligibility

Refunds are evaluated objectively on a case-by-case milestone basis. Situations qualifying for a refund review include:

Service Non-DeliveryFailure to initiate or deliver agreed-upon contractual milestones.
Significant DelaysEngineering delays extending substantially beyond agreed timelines without force majeure.
Specification MismatchDeliverables that fail to satisfy written architectural specifications after revision cycles.
Cooling-Off PeriodCancellation requests submitted within 2 business days of initial project retainer payment.

2. Non-Refundable Items

The following categories and services are non-refundable once initiated:

  • Completed & Approved Deliverables: Sprints, codebases, or UI modules reviewed and formally accepted by the client.
  • Third-Party Procurement: Domain registrations, dedicated SSL certificates, third-party API subscription costs, or direct cloud hosting provisioning incurred on your behalf.
  • Completed Technical Consultations: Time already spent during 1-on-1 architecture sessions (consultation fees are credited toward contracted full-stack engagements when signed within 30 days).
  • Custom Engineering Beyond 75% Completion: Work that has advanced past key delivery milestones.

3. Client-Initiated Cancellation Tiers

When a client elects to terminate a project early, refunds for remaining milestone allocations are calculated based on work completed:

Before Project Kickoff / Work Commences100% Refund (minus 10% admin fee)
Within 25% Project Progress75% Refund of Remaining Milestone
Within 50% Project Progress50% Refund of Remaining Milestone
Within 75% Project Progress25% Refund of Remaining Milestone
Above 75% Project ProgressNon-Refundable
Illustrative Calculation:

For a ₹50,000 engineering phase cancelled at 40% completion:
• Completed Scope (40%): ₹20,000 (retained)
• Remaining Scope (60%): ₹30,000
• Administrative Fee (10% of unspent): ₹3,000
• Final Disbursed Refund: ₹27,000

4. Studio-Initiated Cancellation

Coded By RT reserves the right to suspend or terminate services with proportional refund of uncommenced milestones if:

  • The client provides materially false or deceptive specifications.
  • Continuous non-cooperation or withholding of necessary access credentials halts progress exceeding 30 business days.
  • Requested deliverables violate legal, regulatory, or ethical boundaries.

5. Request Procedure & Processing Timeline

To initiate a formal refund review:

  1. Transmit a formal written request to [email protected] containing your project reference ID and detailed grounds for refund.
  2. Include all relevant sprint artifacts, correspondence, or delivery logs.
  3. Our management and engineering leads review the submission within 5-7 business days.
  4. Upon approval, funds are disbursed within 7-10 business days directly to the original payment method via our payment gateway (Razorpay).

6. Dispute Resolution

In the event of disagreement regarding milestone completion percentages or refund eligibility:

  • Direct technical alignment between client leads and studio engineering leadership.
  • Submission of secondary diagnostic reports or codebase audits.
  • Mutually agreed neutral third-party mediation before formal legal escalation.

We are committed to fair, transparent commercial relationships and objective milestone governance.

7. Inquiries & Policy Revisions

For inquiries or assistance regarding payments and billing:

Billing Email: [email protected]
Response SLA: Within 24-48 business hours

This Refund and Cancellation Policy was last updated in January 2026.